What the vendor is stating is true, however, using your in-house resources does not have to mean that you are using an AEM. Just follow the procedures provided by the manufacturer. They are required to provide a service manual including PM procedures by law due to the hazardous output of the device.
That is an interesting spin on the requirements to try to push customers into a contract but it is just flat out not true.
What drives me crazy is that the manufacturers don't even follow their own written PM procedures on items they have covered by a service contract. I have seen this over and over. They want the contract and they want to dictate what you have to do on the PM if you don't have a contract yet their own service personnel are exempt from doing things by the book! And they wonder why us in-house folks harbor such animosity toward them!
Good Luck and Happy 4th!
The first statement I objected to was that the company does not train on the equipment due to FDA and CMS regulations, so no one but the company can repair it.
The second was the list of unique qualifications of the factory service, which quoted using NIST calibrated test equipment.
It is targeted to the Physicians and purchasers, and paints anything but factory service as against regulations.
Mark Woods, Director of Clinical Engineering
603 354 5454 2038